Privacy Policy – NRB Driving School

1. Introduction

Welcome to NRB Driving School. We are committed to protecting your privacy and ensuring that your personal data is handled securely and transparently. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website or engage with our services.

2. Who We Are

NRB Driving School is a UK-based driving instruction provider. For the purposes of data protection law, we are the “data controller” of your personal data.

3. What Data We Collect

• Name
• Email address
• Phone number
• Address
• Booking details
• Payment information
• IP address and browser/device data (via cookies and analytics)

4. How We Collect Your Data

• Directly from you when you fill out forms, book lessons, or contact us
• Automatically via cookies and analytics tools when you browse our website

5. Why We Collect Your Data

• Schedule and manage driving lessons
• Process payments
• Respond to enquiries
• Improve our services and website
• Comply with legal obligations

6. Legal Basis for Processing

• Contractual necessity: to provide driving instruction services
• Consent: for marketing communications (if opted in)
• Legal obligation: for record-keeping and compliance
• Legitimate interests: to improve our services and ensure website security

7. Sharing Your Data

We do not sell or share your personal data with third parties except:

• Payment processors (e.g., Stripe)
• IT service providers (e.g., website hosting)
• Law enforcement or regulatory bodies when required by law

8. Data Retention

• Booking and payment records: up to 6 years (for accounting/legal purposes)
• Enquiry data: up to 12 months
• Marketing data: until you unsubscribe

9. Your Rights

Under UK GDPR, you have the right to:

• Access your data
• Correct inaccurate data
• Request deletion
• Object to processing
• Withdraw consent (where applicable)
• Lodge a complaint with the ICO (Information Commissioner’s Office)

10. Cookies

Our website uses cookies to enhance user experience and analyse traffic. You can manage cookie preferences via your browser settings. For more details, see our Cookie Policy.

11. Security

We implement appropriate technical and organisational measures to protect your data from unauthorised access, alteration, or loss.

12. Contact Us

If you have any questions or wish to exercise your rights, please contact: NRB Driving School via the contact page available on the website.